Tips For Calling 911
It is important for callers to provide the exact location of the emergency—especially when calling from a wireless phone. Most wireless calls are received at the 9-1-1 call centers with an approximate location; however there are many instances when the 9-1-1 call center does not receive location information. By providing the exact location (city/parish, street names, etc) it will ensure that the emergency response is dispatched to the exact location of the emergency.
When callers hang up, it could mean that something has gone wrong, so 9-1-1 call takers will attempt to call back. Therefore, a hang-up can delay appropriate emergency assistance and tie up 9-1-1 lines longer than necessary.
It is not unusual for callers in crisis to become frustrated or fail to see why operators’ questions are important. By asking questions, an operator is able to gather important information that will result in the correct emergency response and personnel being dispatched to the scene.